Christopher Johnson's Personal Blog | Philosophy | Writing | Thoughts

The Truth About “Legacy Issues”

I spent quite a bit of time on Autopsy HQ.  The more I read, the more I understood something was happening. Everyone blamed legacy issues. They started without enough money/burn rate too high. The customer acquisition cost was too high. They started with some systemic disadvantage that they couldn’t overcome. (Legacy isuses) And they’ll write […]

Minimum Viable Impeccability

Be Impeccable With Your Word. Speak with integrity. Say only what you mean. -Don Miguel Ruiz When companies make big promises, customers expect big things.  Those big promises draw us in, we want to see what it’s like to try that new amazing restaurant. Get the legendary service. Have that emotional experience. That’s what we’re after. These big promises work […]

Wasted Work

A minor detail that one person – or department – does poorly can screw up the work that the rest of the team does. Imagine going to a hotel. Everything is perfect. Dozens of people work in concert to provide clean rooms, a well lit interior and a great experience. Except one person. A housekeeper […]

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